Financial Privacy Policy | Internet Privacy Policy

Notice of Your Financial Privacy

Protecting your privacy and the trust you have placed in Piedmont Federal to service your financial assets is at the core of our business. Piedmont Federal has a nearly 100-year tradition of protecting and safeguarding our customers’ confidential information. This includes any information we may receive from you through visits to our website or to Piedmont Federal Online Banking Services. Just as other financial institutions, Piedmont Federal needs to collect and use personal non-public information to deliver products and services to you. We realize that whether you are an existing customer or are considering a relationship with us, you have an interest in how we collect, maintain and use non-public personal information about you. To explain how your non-public personal information is used and safeguarded here at Piedmont Federal, we are providing you with the following statement.

We do not disclose any non-public personal information about you to anyone, except as permitted by law.

Collection and use of Non-Public Customer Information
In the normal course of doing business, we collect and use various types of information about you. We limit our collection of information to that which is necessary to properly conduct our business of offering you quality financial products and excellent service. We collect information about you from these primary sources:

  • information from applications you file with us;
  • your existing accounts with us;
  • your transactions and our experiences with you;
  • outside sources such as credit bureaus.

Information we may share with others about you
Sometimes specific customer information has to be shared with companies that assist us in offering you certain products and services. Piedmont Federal is highly selective when choosing vendors or service companies that assist us.

We limit who receives information and what type of information we share. Since these companies are acting on our behalf, we require them to comply with our strict standards regarding security and confidentiality of non-public personal information.

Other instances where we share information about you are:

  • with consumer reporting agencies (credit bureaus);
  • where we are legally required to do so in response to a subpoena;
  • with government agencies if we are required to do so by law or regulations;
  • to prevent fraud.

Piedmont Federal does not sell customer information to any outside parties.

How we maintain the security of your information
Piedmont Federal has established security standards and procedures to protect you from unauthorized access to your confidential information. We only authorize employees to access customer information for business purposes. Our employees are governed by a strict Code of Conduct and understand their fiduciary responsibility to protect confidential information.

Maintaining accurate information
Piedmont Federal is committed to keeping your account information accurate and up to date. Please notify us if you ever find or believe your account information is incomplete or inaccurate. You should let us know as soon as possible so that we can investigate your concerns and correct any inaccuracies.

Information about former customers
We do not disclose non-public personal information about former customers, except as permitted by law.

USA Patriot Act
The USA Patriot Act requires all financial institutions to take extra security precautions to help the government fight the funding of terrorism and money laundering activities. Federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens an account.

What this means for you: When you open a new account, we will ask for your name, address, date of birth, and other information that will allow us to identify you. We will also ask to see your driver’s license or other government-issued photo I.D. You can rest assured that we will only request the information required by the law and that we will use the information only for purposes of complying with the law. Your privacy is our top concern, and we will respect and protect it as always, consistent with the law’s requirements. We thank you for your understanding and for joining us in securing a safer tomorrow.

Piedmont Federal is an Equal Housing Lender.

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