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FDIC-Insured – Backed by the full faith and credit of the U.S. Government
Security Center
Piedmont Federal Security

Piedmont Federal actively monitors and protects your accounts in multiple ways.

With hackers and scammers getting more proficient than ever, learn to protect yourself from fraud by using safe practices with resources from our partners at Banzai!
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We will never ask you to confirm your account number, password, PIN, or other personal information via email.

Scams aren’t new but the way they show up today is constantly changing. Many scams are designed to look familiar and trustworthy.

Fake Websites: One common tactic involves fake websites that closely resemble a real bank’s site. The websites may look very realistic at first glance but small details matter. Here’s a typical scenario:

  • You search for your bank online
  • The first results you see are often sponsored ads
  • Scammers sometimes pay for those ads and link them to look-alike websites
  • If someone enters their login information on a fake site, scammers can capture it and access the account

Red Flags: Scams often rely on urgency or distraction. Pause and look for these warning signs:

  • A web address with extra characters, misspellings, or subtle changes
  • Messages urging you to act immediately
  • Emails or texts asking you to click a link or share personal information
  • Unexpected login prompts after clicking a search result or ad
  • If something feels off, trust that instinct

Simple Ways to Avoid Scams

1. Bookmark our website
Save piedmontfederal.bank in your browser so you don’t need to rely on search results.

2. Check the address bar before logging in and look for:

  • piedmontfederal.bank
  • “https” at the beginning
  • A padlock icon showing the site is secure

3. Keep your contact information up to date
Accurate phone numbers and emails ensure you receive important alerts if something unusual happens.

4. Be cautious with links
Avoid clicking links in unexpected emails or texts, even if they appear to come from a trusted source. When in doubt, go directly to our website.

5. Act quickly if something doesn’t look right
Change your password, review recent activity, and contact us directly. Early action can help prevent further issues.
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Our team is here to help if you need guidance or reassurance. Contact us when in doubt.

Piedmont Federal is committed to providing you with a secure online experience that protects your confidential information. We take the following measures to help ensure your safety and security online.

  • Secure Website: We use the latest, industry-accepted security practices to safeguard your personal financial information. This means that when you are on our secured website, the information transferred between you and Piedmont Federal is encrypted.
  • 2FA + Layered Security: At Piedmont Federal, we utilize two-factor authentication for accessing your accounts. When you set up your account, besides a unique user ID and password, you will be asked to provide personal security questions and answers to help authenticate who you are when transacting with us. We also recognize your user patterns, when and how you access online banking, to help verify your identity. If you utilize online banking from a device we do not recognize, you will be asked to answer a Security Question or we may periodically ask you a Security Question.
  • Unique User ID / Password: When you sign up for Online Banking, you will create your own User ID and Password that you’ll use each time you access your online banking account. This information is automatically encrypted during transmission.
  • Automatic Time-Outs: After a period of inactivity, you will automatically be logged off your current online session. Re-establishing and authenticating your credentials for your online session helps reduce unauthorized access to your accounts.

Piedmont Federal is committed to providing you with a secure online experience that protects your confidential information. We take the following measures to help ensure your safety and security online.

  • Account Monitoring: Piedmont Federal has monitoring systems in place to detect fraudulent activity.
  • Suspicious Activity Alerts: If suspicious transactions are detected, a fraud specialist will contact you to verify the authenticity of the suspicious transaction.
  • MasterCard SecureCode: MasterCard SecureCode is an online security service to guard you against unauthorized use of your debit card while shopping online at participating merchants.
  • CardValet®: Help protect your debit card from fraud with this free app, providing the ability to actively manage debit card usage – setting parameters for when, where and how your debit card is used.

Piedmont Federal is committed to providing you with a secure online experience that protects your confidential information. We take the following measures to help ensure your safety and security online.

  • Email: Piedmont Federal will never send you an email requesting your personal identifying information.
  • Secure Messages: Our online banking has a secure messaging feature. In order to access secure messaging, you’ll need to sign into Online Banking. Messages sent within Online Banking are secure.

    Please do not send confidential information to us via regular email. You can contact us by phone, mail or in person.

Our website may provide links to other non-Piedmont Federal companies. Please be aware that when you visit another site, you are then subject to the security of that site. Piedmont Federal is not responsible for the security on these sites.

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CardValet®
Turn your cards on or off, in an instant, for any reason.
CardValet® from Fiserv helps you control your cards through your mobile device, making it easy to set alerts and manage your finances on the go.
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Report a Lost or Stolen Card
Contact us immediately using the following numbers if you think one of your Piedmont Federal accounts or services has been compromised.
Credit Cards
Debit Cards
(800) 472-3272
Please have your account information and details about the suspected fraud available when you call.
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